On October 14, two customized public bus routes officially launched in the Hunan Free Trade Zone’s Chenzhou area and Chenzhou High-tech Zone, marking a significant step in enhancing convenience for local businesses. This initiative is a direct response to company feedback, reflecting the park’s commitment to a “one-stop service” model aimed at better addressing the needs of enterprises.
According to a spokesperson from the management committee of the Hunan Free Trade Zone and Chenzhou High-tech Zone, upon receiving requests for improved public transportation options from businesses in the area, the park immediately collaborated with Chenzhou Public Transportation Group to develop an infrastructure optimization plan and upgrade transportation capacity.
To create a top-notch business environment that is market-oriented, legally sound, and internationalized, the Free Trade Zone in Chenzhou and the High-tech Zone introduced a service mechanism called “One Thing, One Time.” This initiative aims to streamline services, enhance the effectiveness of support for companies, and ensure their needs are met efficiently.
The “One Thing, One Time” service approach involves a comprehensive restructuring and optimization of existing work processes. This includes establishing a centralized service mechanism known as the “Seven Ones”: one comprehensive service center, one management ledger, one hotline for complaints, one channel for issue assignment, one promotional handbook, one procedural assistance system, and one consistent assessment method. This framework allows businesses to express and resolve their concerns with minimal hassle, ideally requiring them to visit only once.
Liu Xiang, a representative from SANY Heavy Energy Equipment (Chenzhou) Co., Ltd., enthusiastically shared, “I just completed the necessary approval procedures for our export trade. It was surprisingly easy; the ‘One Thing, One Time’ service is incredibly convenient!” He noted how quickly the park facilitated connections with the regulatory bodies and provided a liaison to help navigate the process.
Another business leader, Tan Shuai from Chenzhou Highstar Nonferrous Metals Co., Ltd., posed a question regarding the necessity of upgrading their facilities, potentially needing to purchase or lease space. The service specialists provided immediate support by creating a case file, drafting a transfer request, and intervening on the same day to expedite approval for their expansion project, ensuring it aligned with the park’s industrial development goals and safety standards.
To support the effective implementation of the “One Thing, One Time” service model, the Hunan Free Trade Zone and Chenzhou High-tech Zone have strengthened their information technology infrastructure. They launched the “Chenzhou New Service” platform and established a hotline office for enterprise concerns, digitally managing inquiries to ensure real-time progress tracking and accountability. This establishes a feedback loop where issues reported by companies are documented, assigned, addressed, and evaluated efficiently, ensuring an enterprise only needs to report a problem once.
A staff member from the service center stated, “These technological advancements have facilitated cross-departmental and cross-level data sharing and collaboration, significantly enhancing service efficiency and processing speed.”
To ensure the “One Thing, One Time” service model is effectively realized, the park provides monthly reports on departmental compliance with the service delivery framework. Should the implementation falter, the park’s disciplinary committee promptly intervenes to maintain high service standards.
Since its launch in September, this service model has successfully provided expedient support to numerous local businesses. The enterprise hotline has received and processed over 70 inquiries and requests, compiling a total of 207 business concerns from various channels, of which 176 have been resolved, and 31 are currently being addressed.
